A number of people reported that recent public safety power shutdowns during the fires resulted in loss of cellphone service. When Spectrum’s internet service died in this area, people also lost voice ...

Dead zones don't discriminate. Residents of rural states and big cities both face cell phone connectivity issues. Here are ...

Lynn Keillor’s landline telephone — her only phone — went dead on Dec. 4. She’s gone round and round with CenturyLink since, getting several reassurances her service would soon return. It hasn’t. “I ...

The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than 20 minutes or wireless outage of more than one hour. If a customer calling ...